Frequently Asked Questions
Here you’ll find the answers to the questions we’re often asked.
Most Popular Questions
Visit our website and browse through our range of dairy products. Click on the desired items, select quantity, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.
We accept various payment methods, including credit/debit cards, PayPal, and online banking transfers. You can choose the most convenient option during the checkout process
We source our dairy products from trusted suppliers who follow strict quality standards. Our products are stored and transported under controlled conditions to maintain their freshness. Additionally, we regularly check expiration dates and ensure proper packaging to deliver the highest quality products to our customers.
Yes, we offer doorstep delivery. Once your order is confirmed, we will dispatch it to your provided address. Our delivery partners ensure safe and timely delivery to your doorstep.
Our delivery timeframe depends on your location. Generally, we aim to deliver within 2-5 business days. However, please note that unforeseen circumstances or holidays may cause slight delays.
We do not have a minimum order quantity. You can order as little or as much as you need. However, please be aware that delivery charges may apply for orders below a certain amount. Check our website or contact our customer support for more information.
If you receive a damaged or incorrect product, please contact our customer support within 24 hours of delivery. We will arrange for a replacement or refund, depending on the situation. For more details, refer to our return and refund policy on our website.
We offer a range of dairy products, including options for people with specific dietary restrictions such as lactose-free, gluten-free, or vegan alternatives. You can find specific product information on our website or contact our customer support for assistance.
Yes, you can track your order. Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on our website or through our delivery partner’s tracking system.
You can contact our customer support by phone, email, or live chat. Our contact information is available on our website’s “Contact Us” page.
Refunds
- Due to the nature of the food industry and the limited shelf life of our products, we have a no return policy.
- All our products are thoroughly inspected before shipping. If you believe you have received a damaged or incorrect product from us. We will work with you to replace it.
- To report and exchange your product, you can contact us at care@sardadairy.in If your exchange is accepted, we will work with you to resolve your issues and or send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return questions at care@sardadairy.in
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
